The Vice President of Quality Assurance (VPQA)

Job Location

HQ – Chandler, AZ

Position Type

F/T Regular

Job Shift

Day

Description

The Vice President of Quality Assurance (VPQA) serves as the “Voice of the Customer” to ensure that the organizations products and services continuously meet the needs of customers and end users. The VPQA establishes and maintains a quality culture focus through systems, tools, and teams to exceed customer expectations while ensuring sustainable operations. The VPQA is a continuous quality improvement champion within the organization through effective interactions and partnering with all departments and customers internally and externally.

Assignment Of Functions Or Duties

• Responsible for the development, implementation, and strict adherence to the company’s Quality Management System (QMS).




• Develops and/or reviews standards, policies, and procedures for all functions and departments involved with or related to the design and manufacturing of products and services. The DQA has the ultimate authority and decision over the shipment of all products/services and accepts the responsibility for products following all customers, regulatory and company standards.




• Establishes quality objectives to include customer satisfaction rates, MRB, Shipping/Receiving/Inspection, Supplier Quality, internal and external corrective actions (CAR’s), and all QMS audits and results.




• Reviews and resolves quality control problems/concerns with the Quality department and other interested parties including vendors, customers, quality inspectors, operations, and business unit leaders.




• Coordinates and assists with vendor selection, approval, management, and inspection requirements.




• Responsible for maintaining Quality Management System Reviews, external third-party audits, internal audits, and Corrective and Preventive Action reporting.




• Serves as the company’s Management Representative for ISO 9001, AS9100D and all quality compliance requirements.




• Receives and reviews customer satisfaction surveys and customer complaints. Reviews compliance trends and product/component failure analysis; reviews corrective actions with appropriate personnel. Ensure prompt responses to customer complaints.




• Manages staffing to ensure the various disciplines within Quality are sufficient to provide service and support to the core company processes of Management, Manufacturing, Purchasing, Engineering, and Business Development (Sales).




• Develops annual budget planning to include staffing, travel, professional development, calibration, audit services, and capital expenditures

Qualifications

• Bachelors degree in Business or Engineering is required with a minimum of 10-15 years in similar Quality leadership roles.




• Multi-site experience is a differentiator; Masters degree in Engineering




• Accreditation from ASQ as a Certified Quality Engineer or Certified Quality Manager




• Minimum 10 years of quality assurance experience in metal fabrication, armored steels, composites, welding, machining, and assembly




• Experience working with DoD, DCMA and related government agencies




• AS9100 Lead Auditor Certification




• Working knowledge of formal quality engineering tools such as Ishikawa Diagram, Reliability, Multilegged 5-Whys, 8D, Root Cause / Corrective Action, Capability, Inspection Sampling, Process Control, PFMEA, and Six-Sigma




• Experience presenting to executive level customers, Board-of-Directors, and government agencies




• Budget planning and staffing/recruiting experience




• Strong analytical and problem-solving skills




• Excellent verbal and written communication skills




• Ability to partner with Operations




• Able to work efficiently in a team environment




• Must read, write, and speak fluently in English