Part-Time IT Support Technician, Student Health Center

Department

IU HEALTH CENTER (BA-IUHC-IUBLA)

Department Information

The Office of Student Life is focused on building a strong foundation to ensure every student’s Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

The IU Student Health Center IT team is proud to be a department within the Office of Student Life, committed to promoting learning and respect by integrating diversity, equity and inclusion in all programs, interactions, and partnerships. We commit to creating and maintaining an inclusive environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.

Job Summary

The Part-Time IT Support Technician works as a member of the IU Health Center IT Services team providing technical user support for all user-facing IT service requests.

Department-Specific Responsibilities

• Receives, troubleshoots, resolves/escalates all IT Support requests, both phone and ticket-based, in the Service Now ticketing system.
• Provides technical service and support of Windows 10 and 11 based client systems, custom and third-party applications to include printers within the IU Health Center’s (215) user, multilocation (IUB campus) environment.
• Receives training from IT Services Manager, including cross training with other departments within the Office of Student Life, as well as participating in training for third party software including electronic health records, laboratory, pharmacy, X-ray imaging, hotel management and X-ray PACS system software.
• Proofreads, updates, maintains all end-user support procedures in the IT wiki.
• Updates IT Inventory database.
• Participates in perpetual hardware lifecycle replacement program.
• Keeps the server room and IT office organized and hardware labeled.
• Replaces and replenishes printer toner and responds to general printer maintenance work.
• Endpoint decommissioning and hard drive wiping.
• Assists with IU Surplus IT hardware disposal process.
• Reimages and deploys all HC end user computing equipment using SCCM.

Qualifications

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

• Associate’s degree in an accredited computer information systems program

WORK EXPERIENCE

Preferred

• Prior technical help desk experience
• Prior experience in a customer service-oriented position
• Experience troubleshooting with Windows 10, Microsoft Office Suite/365 applications including Microsoft Outlook

SKILLS

Required

• Strong proficiency with Windows 10, Microsoft Office Suite/365 applications including Microsoft Outlook
• Effective verbal and written communication
• Courteous customer service skills
• The ability to work in a team environment as well as independently to research and find solutions
• Excellent time management skills
• Desire to learn new skills to actively contribute to the IT team’s collective knowledgebase
• Ability to be a proactive team member

Working Conditions / Demands

This role requires the ability to lift up to 35 pounds. The position involves moving around campus with the ability to travel to remote campus office locations up to 1 mile away. This position requires the ability to work on multiple priorities during a shift, prioritize many activities, communicate with a wide range of constituents, and write effectively and professionally. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

To learn more about Bloomington, Indiana, click here.

Work Location

This position is in person position

Indiana University Bloomington campus

Bloomington, Indiana

Advertised Salary

$16.00-18.00 per hour, depending on education and experience.

Work Hours

Up to 29 hours per week.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Click here to learn more about Indiana University’s Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.

Contact Us

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