Grading Support

Job Summary

This job is a combination of support services for customers, engineering staff, and sales staff of our GradeScan systems with Perceptive Sight AI technologically.

Job Responsibilities Include (not limited to):

• Phone and onsite customer support




• Software engineer support




• Regression testing of new software




• Customer training




• System startup




• Troubleshooting system issues




• Upgrading and installation of software to systems remotely




• R&D testing for software engineers




• Travel both domestically and internationally up to 33% of the time




• Work with the entire client team and interact successfully with all staff to ensure the best results possible for the customer

Basic Requirements:

• Excellent people skills with a can-do attitude




• Ability to travel domestically and internationally up to 33%




• MS Windows




• Access to high speed internet




• Excellent troubleshooting skills




• Self-motivated




• Ability to multitask

Preferred Additional Skills:

• Experience in customer service




• Experience in sawmill or planer mill environment




• Knowledge of lumber grading




• Knowledge of Lumber mill optimization




• Ability to install computer programs and navigate windows environment