Cognizant Recruitment Drive :Cognizant is hiring candidates for the role of Process Executive – Voice for the Hyderabad, India location. The complete details about Cognizant Recruitment Drive are as follows.
Cognizant Recruitment Drive:
Job Position:- Process Executive – Voice
Job Location:- Hyderabad, India
Salary Package:- As per Company Standards
Date published:- August 02nd 2024
Employment type:- Full-time
Qualifications & Skills Required:-
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Must Have Skills: Speaking English
Job Description & Responsibilities:-
Stakeholder/Business Management:
Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
Client products to the customer (Analytics, YouTube etc).
Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
Create and manage Risk and mitigation plan based on discussion with project stake holders.
They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
Report to the manager on performance status and any escalations.
Cognizant Recruitment Drive Application Process:-
Apply Link:- Click Here To Apply